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| Home > Help Section |
1. Do
the airbeds come with a warranty?
|
1. Do the airbeds come with a warranty? We are happy to say AIRBEDS4LESS.COM provides it's customers with a 30 warranty. Unfortunately Intex has abandoned their own warranty policy. To get all of the details continue reading bellow. Our No Worries return policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within 30 days of your purchase. For details, read the policy below. AIRBEDS4LESS.COM POLICIES/PROCEDURES BELOW: If you have received a mattress with a manufacture defect or your mattress will not hold air, and you are within the 30 day warranty, please call Airbeds4less.com. Airbeds4less.com will require you to send the mattress back to us. Airbeds4less.com will also explain the easy steps in order to get your Free Replacement Mattress. Your replacement bed should arrive within 3-5 business days, free of charge, after Airbeds4less.com receives your letter. If you have any questions please contactAirbeds4less.com directly at 1-208-754-4773 All Beds that have not been used can be returned within 30 days of the original date it was purchased. When returning any item you must ensure it is in new condition, and has not been inflated. When returning your unused merchandise please follow these simple steps:
Airbeds4less.com Conditions of Airbed Returns
If you have questions, please call AirBeds4Less.com Customer Service (208) 754-4773. Our customer service hours are 8 a.m. - 5 p.m. Monday through Friday Mountain Standard Time |
2. What is AirBeds4less' return policy? Our No Worries return policy is simple and easy, if you're unhappy with something you've bought from us, you can return it to us within 30 days of your purchase. The mattress can be returned only if it has not been inflated. For details, read the policy below. You can not get a cash refund if the bed does not meet the return policy criteria. All Beds that have not been inflated or removed from its box can be returned within 30 days of the original date it was purchased. When returning your unused merchandise please follow these simple steps:
Airbeds4less.com All beds come with a 30 day manufacturers defect warranty, this warranty only covers manufactures defects. It does not cover beds that have been punctured accidently or intentionally. The warranty policy is from the date of purchase. If you have any questions please call 208-754-4773 or email us at: info@airbeds4less.com (we are able to respond to quicker to emails)) Conditions of Airbed Returns
If you have questions, please call Airbeds4Less.com Customer Service 208-754-4773. |
3. How are the airbeds shipped? Airbeds are shipped through Ups Ground Home Delivery Services. Airbeds are shipped in it's original retail box. |
4. How long will shipping take? Shipments are made almost daily Monday through Friday via Ups Ground Home delivery. Delivery times vary from 3-6 business days depending on your proximity to Idaho. Deliveries to west coast locations are usually take 3 business days, midwest locations usually take 4 business days and East Coast locations usually take 5 business days for delivery. If you need your package shipped next day or two day shipping please contact us at (208) 754-4773 or email shipping@airbeds4less.com for a price quote. 2-3 day shipping for most East Coast locations usually cost about $35 to ship via USPS. 2 day shipping for west coast locations is not necessary because normal shipping is usually only about two days anyway. |
5. If my airbed arrives damaged or doesn't arrive at all, what should I do? If any package arrives damaged, be sure to note this with the driver of the freight carrier immediately. If you notice concealed damage after the driver has left, keep all the packing and call our customer service at (208) 754-4773 or email damaged@airbeds4less.com immediately for further instructions. If your package never arrives. Don't worry it was insured. Contact our customer service at (208) 754-4773 or email lostbed@airbeds4less.com. We will file the necessary claims and take care of everything for you. |
6. If my airbed has a leak, how can I find it? First, make sure the cap and plug are secure. You can use liquid soap in a squirt bottle in order to spray the seams. If there is a leak it will bubble. (Laundry detergent and dishwasher detergent will not work; they do not have the "bubbling" effect). |
7. Since my airbed has flocking, how can I use the repair patch - it won't adhere to the flocking. The repair patch is designed for vinyl surfaces only; however, a fine sandpaper, such as an emery board, may be used to gently rub away the flocking. When that is complete the repair patch will hold. |
8. How can I clean the flocking? With mild soapy water. Thoroughly rinse and air dry. |
9. What is the approximate weight capacity of the Intex airbeds? Twin size = 300 lbs. |
10. How are the airbeds constructed? There are four types of construction used on Intex Airbeds. I-Beam construction is characterized by parallel vinyl beams oriented vertically or horizontally. Coil Beam construction is differentiated by open loops of vinyl, each attached by a weld (typically circular) at the top and bottom of the bed. Wave Beam is a converted I-Beam construction consisting of equally distanced air channels creating a wave like surface. Comfort-Top Construction is Two Layers. It has an I-Beam base and a top layer of circular imprints attached by a weld to a solid sheet of vinyl providing flexibility. |
11. What pump should I use with my airbed? All Intex Double Quick Hand Pumps, Bellows Foot Pumps, and Quick-Fill Electric Pumps will work on all Intex products. |
12. Will the Quick-Fill or the Fast-Fill Rechargeable Pump inflate my airbed? Only if your airbed was designed for use with this pump. |
13. Why won't my Quick-Fill Rechargeable Pump work? I turn it on and nothing happens. Approximately, 70 (DC) or 10 hours (AC) are required to fully charge the batteries. This applies to the first charge and all subsequent recharges. |
14. Why won't my Fast-Fill Rechargeable Pump work? I turn it on and nothing happens. Approximately 18 hours are required to fully charge the batteries. This applies to the first charge and all subsequent recharges. |
15. I misplaced the transformer to my Fast-Fill Pump. Which transformer do I purchase to replace it? If your pump states 3.6 volt DC, 28.6W you need to
purchase: If your pump states 6 volt DC, 60W you need to purchase: |
16. What type of valve does my airbed have? The airbeds have either a Built-In Pump, a 3-in-1 Valve, a 2-in-1 Valve, an Exhaust Valve Cap and Plug, or a Double Valve. To buy new valves please visit www.intexstore.com. |
17. Why doesn't’t the product measure out to the size stated on the box? Some of our airbeds state the approximate inflated size; others state the approximate deflated size. Make sure you are checking the correct measurement. All sizes are approximate as each bed is individually sealed to assure quality. The amount of air pressure you use will also affect the inflated measurements. Make sure to incorporate the bulge on whichever side you are measuring. |
18. What is Airbeds4less' privacy policy? Airbeds4Less.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Airbeds4Less.com. Airbeds4Less.com does not sell nor distribute information collected to third parties. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their e-mail address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is only used to bill the user for products and services. Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This protects credit card numbers, online forms, and other confidential information from interception and hacking. Choice/Opt-Out Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. 1. You can send e-mail to webmaster@airbeds4less.com Correct/Update This site gives users the following options for changing and modifying information previously provided. 1. e-mail webmaster@airbeds4less.com Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: Airbeds4Less.com
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*Shipping
prices apply to the 48 continental United States only |
